Shipping & Returns Policy

At Kenana Plastic Industries Factory (“we” or “the Factory”), we are committed to providing fast and reliable shipping services, along with a clear and fair returns and exchange policy for our valued customers.

1. Shipping

Order Processing: All orders are processed and shipped on the same day of order confirmation.
Delivery: Our company representative delivers the order directly hand-to-hand to the customer, ensuring safe and secure receipt of products.
Damaged or Missing Items: There are no cases of damaged or missing shipments, as all deliveries are made directly to the customer.

2. Returns & Exchanges

Return Period: Customers may request a return within 3 days from the date of receipt.
Exchange Period: Products may be exchanged within 7 days from the date of receipt.
Eligibility: Products must be unused, in their original packaging, and in a resalable condition.
Process: To request a return or exchange, please contact our customer service team for instructions.
Refunds: Approved refunds will be issued to the original payment method within a short period after receiving the returned products.

3. Contact Information

For inquiries or to request a return/exchange, please contact us at:
Kenana Plastic Industries Factory – Kingdom of Saudi Arabia

📧 Email: [ABDULLAH@ALKENANA1.COM]

📞 Phone: [0508823737]